Shipping & Delivery

You’ve shopped and you cannot wait to scale some mountains with your new ropes, harnesses, shoes, helmets…you get the picture. But how long before you can set off on your latest expedition?

Here are some key things to consider:
  • We ship only on working days and during working hours, which are Monday – Friday, 0830 – 1630, excluding public holidays.
  • Shipping usually takes 3 – 5 working days.
  • Shipping usually involves logistics, and your delivery might be delayed due to glitches in the logistics chain. We will, however, do our best to avoid any such glitches, but due to working with subcontractors, it might be unavoidable at times.
  • If there are any problems with your order and the shipping thereof, we will contact you immediately to inform and update you.
When do you contact Rockspiders? If you have not received your order after 5 working days and have not heard from us. If you have changed your mind about an order while it is in transit. Please contact us at order@rockspiders.co.za
  1. How much is shipping?

    This will be on your quote when you check out. The rate we charge is what we receive from our service providers.

  2. Where does my order ship from?

    George, Western Cape.

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